INTRODUCTION
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The innovation challenge haunts every boardroom.
B2B executives know they must innovate to survive, yet most innovation efforts collapse under their own weight. The statistics are sobering. According to Harvard Business School's Clayton Christensen, 95% of product innovations fail (MIT Professional Education, 2023). Research from Bain suggests that between 70% and 90% of all inno...
How to segment your customer portfolio
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INTRODUCTION
Here is a question that keeps commercial leaders awake at night: Why do some customer relationships flourish while others quietly drain resources and deliver diminishing returns?
The answer, more often than not, lies in a fundamental mistake.
Most organisations segment their customer portfolio using a single metric: last year's sales. It see...
Why Most Training Fails—and How to Build One That Actually Works
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INTRODUCTION
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For over twenty years, I've had a front-row seat to a common issue: most Key Account Management training programmes don't work.
Not because the content is wrong. Not because the trainers aren't skilled. But because they treat KAM like it's just another sales technique to master over a two-day workshop with some Po...
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