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The Value Matters Newsletter

Weekly tips and strategies to help you grow your B2B revenues faster. The Newsletter for leaders managing key customers and strategic channels. Every Tuesday I provide a new practical technique that will help you re-think your approach to B2B selling and give you a competitive edge.

Tags: customer management

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How to write a compelling strategy on 1 page

The First Stage to Develop Customer Management as a Competitive Edge INTRODUCTION There's a moment that comes to every business leader. Perhaps you've experienced it yourself? You're sitting in a boardroom, and someone asks the deceptively simple question: "So, what exactly is our strategy?" ...

Jun 03, 2025 customer management kam strategy

5-Stage Model for Breakout Sales Growth

A framework for customer management excellence. INTRODUCTION I've observed a curious phenomenon across countless B2B organisations over the past 25 years. Companies with brilliant products, robust intellectual property, and deep technical expertise often struggle with the most fundamental bu...

by Mark Davies — May 27, 2025 customer management strategy

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